Returns & Exchanges
At CINCO, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and original-tagged items. Our streamlined process ensures that your exchange or refund is handled with the same care as our garment craftsmanship.
Initiate a Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Quality Check and Refund
Once our warehouse receives and inspects your return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing